Take handover of your Dubai property without flying in
We collect the keys, attend the developer's handover, inspect the property against 412 checkpoints, and stay with it, re-inspecting and showing you exactly how to put each open item to the developer, until every defect is closed. You receive the report, the walkthrough video and the meter readings, wherever you are.
What goes wrong from a distance
Handover is a one-off event with a paper trail. These are the things we are called in to undo, months after somebody accepted the keys on an owner's behalf.
Handover acceptance · signed on your behalf
A friend or relative signs the acceptance
The property is accepted
Once the handover form is signed, the developer's position is that the condition was agreed.
No defect list is raised on the day
The warranty starts running
The defects liability period runs from handover, not from the day you notice something.
The developer closes the handover file
Reopening takes months
A closed file is a different conversation, held with a different department.
DEWA and district cooling left unactivated
Damage within weeks
A sealed, unconditioned apartment moves through a Dubai summer at 60% humidity.
Nobody photographs the meters
Bills you cannot dispute
You inherit the fit-out crew's consumption with no reading to argue from.
Keys sit with someone you have never met
Access you cannot verify
No log of who entered the property, when, or what left it.
None of this requires you to be in the country. It requires somebody in the room who is working for you.
What we handle
One named inspector holds your file from the handover notice to the closed defect list, and calls you at an hour that works where you are.
01
Key collection
We collect the keys from the developer's handover office in person, on the appointed day.
02
The handover appointment
We attend the developer's meeting and hold your position in the room, rather than agreeing to move things along.
03
Signing under power of attorney
Where a power of attorney is already in place, we can sign the handover documents under it. We do not arrange or notarise the POA itself.
04
The inspection
The full snagging inspection: 412 checkpoints on an apartment, 488 on a villa, every deviation measured in millimetres against NHBC tolerances and BS 5606, reviewed under Qualified surveyors.
05
A recorded walkthrough
The whole property filmed room by room on the day, sent with the report, so you see what we saw.
06
Meters and condition record
DEWA and district cooling meters photographed with their readings, and a full photographic record of the empty unit.
07
Utility activation
DEWA and district cooling opened in your name, so the property is conditioned from the first week rather than the first visit.
08
Chasing the developer
We raise the defect list, follow it through the developer's process, and keep going until items are closed.
09
Re-inspection and closure
We return, verify each item against the original entry, and confirm to you in writing what has been put right.
The division of labour
We act on instructions, not on assumptions. The boundary is drawn here so nothing sits between us unclaimed.
Before we attend
What we need from you
Outside our remit
What stays with you
The paperwork
The vocabulary is not difficult. It is unfamiliar, and unfamiliar paperwork is what makes handover from abroad feel opaque. This is the whole of it.
Where a power of attorney is already in place, we can sign the handover documents under it. Arranging and notarising the POA itself is a matter for you and your lawyer, and we will tell you plainly what it needs to cover.
How it works
Send the handover notice and the documents. A fixed fee comes back the same working day.
Keys collected, handover meeting attended, property inspected, meters read, walkthrough filmed.
Report delivered on site, with the video, the photographs and a summary you can forward to your lawyer.
We help you chase the developer, re-inspect, and confirm in writing. Then the keys go wherever you tell us.
What you receive
Every defect located, photographed, measured and graded, with the standard it fails cited. Alongside it, the walkthrough video, the meter readings and a written summary short enough to forward to your lawyer.
Waterproof membrane not returned up the wall behind the tray
Required actionStrip tiling to the enclosure, relay the membrane to full upstand, reinstate. Held open until closed and re-inspected.
Carcasses set out of level along the run
Required actionRe-level and re-scribe the run, adjust doors and drawer fronts to consistent gaps. Raised with the developer on the day of handover.
After handover
Handover ends the developer's obligation and starts yours. What happens in the fortnight afterwards is usually what decides whether the property sits empty or earns.
01
Keys held
We hold the keys in our office, logged, and release them only on your written instruction. Nobody enters the property without a record of who and when.
02
Keys passed on
Handed to your tenant, your agent or your contractor against signature, photographed, and confirmed to you the same day.
03
Utilities running
DEWA and district cooling live in your name from the week of handover, so the property is conditioned and every bill is visible to you.
Remote Concierge
4,100
Up to 600 sqft · fixed before we attend
FAQ
Where a power of attorney is already in place naming us, yes. We sign at the developer's handover appointment and the property is accepted with the defect list attached. Without one, we attend, inspect and advise, and you or your appointed representative signs.
No. A POA is drawn and notarised through your lawyer, and in most cases legalised in the country you are in. We will tell you plainly what it needs to cover for a handover, but the document itself is not ours to produce.
Yes. Activation is against ownership rather than residency: proof of ownership, the developer's NOC where required, and a deposit, in your name. We handle the application and send you the account details once it is live.
A recorded walkthrough, filmed room by room on the day and sent with the report, plus the full photographic record. The inspector who filmed it will then take you through the findings on a call booked at an hour that works where you are.
Whatever you instruct. We hold them in our office, logged, until you arrive; or we hand them to your tenant, agent or contractor against signature, photographed and confirmed to you the same day.
Key collection, inspection and report happen inside a single week. Closing the defect list depends on the developer, and typically runs from a fortnight to a couple of months. You are told where it stands at each stage rather than at the end.
A no-objection certificate confirming the developer has no outstanding claim on the unit. It is normally required before utilities and registration proceed. Where handover produces one, we obtain a copy and send it to you with the report.
No. We are inspectors, not property managers, and we take no commission from letting agents or contractors. When handover is closed we hand over cleanly, with the report and the record.
International bank transfer or card, invoiced in AED. Fees are shown here in GBP and INR for guidance only; the invoice and the amount charged are in dirhams.
Most of our remote instructions come from the United Kingdom, India, Saudi Arabia and the wider Gulf, Russia and the CIS, Hong Kong, North America and continental Europe. Calls are booked in your timezone, not in ours.
★★★★★ 4.9 average · 318 Google reviews
★★★★★
“The report reads like a survey, not a sales document. My developer stopped arguing on page two.”
J. Whitmore · Villa, Tilal Al Ghaf · Google review
★★★★★
“A leak under the main shower, eleven months in, and my tenant had not mentioned it. Fixed at the developer's cost.”
S. Kaur · Let apartment, Business Bay · Google review
★★★★★
“They found 212 defects. Emaar fixed 209 before I flew out. The other three are diarised.”
R. Patel · Two-bed, Dubai Hills · Google review
Send the handover notice and tell us where in the world you are. A fixed fee comes back the same working day, with the appointment we can hold with the developer.
